WordPress WebCare support. Aftercare management.

Your website is a public-facing business asset. Business-minded individuals understand the importance of maintaining assets in an optimized state.

Therefore, it’s wise to leave the technical aspects of managing your website to a team of professionals so that you can focus on your core business activities, thus ensuring a secure, stable, and optimized online presence, allowing you to reap the benefits of a well-maintained and high-performing WordPress website.

WebCare Security, Stability, & Maintenance

24/7 Monitoring & Protection

Malware + Blacklist Monitoring

Automated and scheduled malware scans check your website 24/7 and if anything is detected we are notified with detailed information. Your website is also monitored to see if it is blacklisted anywhere.

Vulnerability Monitoring

We keep an eye on your website for things like CSRF (Cross-Site Request Forgery), XSS (Cross-site scripting), RFI (Remote File Inclusion) which can become an issue when plugins or themes are compromised. When vulnerabilities are detected we’ll receive notification on which plugin or theme is vulnerable as well as details on the vulnerability so that we can deal with it as soon as possible.

Uptime Monitoring

Your website is checked every minute to see if it’s still up and if it’s not we are instantly notified so that a team expert can have a closer look to make sure that any issues are resolved.

Broken Link Monitoring

Your website is checked each day for broken links that could be impacting your SEO and cause a bad user experience. We look at Response codes, Link URLs, Link text, and which content the link belongs to.

A.I. Error Detection

Detects issues and failures within your site utilizing neural networks to analyze and determine the presence and severity of any issues it finds within the scanned site.

Rapid Response

Automated Security threat mitigation and security hardening when attack vectors are detected. In other words, we have a system that will increase your security automatically when any activity is detected that indicates malicious threats. When this happens human responders will be notified so that they can take any additional action should it be required.

Safe Software Updates

Before running any updates we first make a backup of your entire site, then proceed to incrementally update each package (themes, plugins, or core) while scanning your site for any failures using our A.I. Error Detection system.

If we detect any problems, the update process is stopped and your site is restored to the backup made just a few minutes before.

Website Backups

Websites are backed up to off-site cloud storage.

Full Website Backups

Websites can be backed up monthly, weekly, or daily, and we can keep up to 365 backup copies.

Incremental Backups

For very regularly changing websites, or for periods when this is needed, we can run incremental backups as often as every hour. Incremental backups can be saved for 90 days.

Rollbacks / Website Restoration

If any issues ever slip through we can do a rollback of your site to a previous software version or we will restore your website to a previous backed-up copy made, at most, a day ago.

Performance Testing

Weekly

Beyond ensuring your website is secure we’ll also check your site every week for any performance issues such as your load speed using Google Pagespeed Insights. If any issues are detected we’ll either fix them or provide you with recommendations that will get your issues resolved.

Database Optimization

Weekly

A WordPress database can become bogged down when previously used plugins leave their database tables behind or when certain plugins cause a database to grow abnormally large. Our optimization service fixes all these issues and more.

Anti-spam and website email deliverability

We’ll add our always-updated comment moderation list and also our comment moderation blacklist to cut down on comment spam. We’ll also check your comments and remove any blatant spam that comes through your forms. We’ll also enable a system to automatically detect spammers and make sure they’re not able to bother you.

In addition to this, we’ll make sure your WordPress website can successfully send emails from your site and that emails are delivered.

Website Analytics

We’ll add your website to Google Analytics and to Google Search Console to keep track of things like unique visitors, pages most visited, where your visitors are coming from, which device they’re viewing your site from, how long they’re spending on your site, etc.

Termageddon License

If your business operates in the United States, Canada, Ireland, or the United Kingdom you’ll get a license for Termageddon for as long as you remain a WebCare client.

This is a service that provides your website with legally compliant privacy policies (CalOPPA, CCPA, GDPR, PIPEDA, UK DPA, and more) that are updated as these laws change. This protects you from fines and lawsuits over non-compliant or missing policies.

WebCare Activity Report

Monthly

Our WebCare report will give you a comprehensive overview of everything that happened on your website in the last month and will include information on everything we include in your WebCare plan (security, updates, backups, restoration, performance, health, etc.)

WebCare Visual Editing Support

Our WebCare Plans now include several hours allocated for basic visual edits to the front of your website.

Edits / Changes to the Front of your Website

3 hours per month

(normally $125 per hour)

You have 3 hours every month which you can use to request changes made to the front-end of your website. This could also mean a plugin with a front-facing function needs installation and configuration. Whatever you need, you have 3 hours per month to get it done.

Our normal rate per hour is currently $125 and if you check the pricing below you’ll notice that you save BIG when getting your updates and changes done this way instead of forking out for an hour or two every time you need your website updated.

Licenced Stock Images & High-end Graphics

(Commercial Licence)

All images and graphics on your website need to be licensed for commercial use and most website owners today choose to ignore this. Grabbing an image for use on your website using Google Images is not the way to do things.

A better way is to get your stock images or high-end graphics from us. This way, your website looks better and you save yourself from potential legal issues by unknowingly using someone else’s copyrighted material.

Why pay yet another fee somewhere else when you can get much of your creative assets from us?

SEO Rank Tracking & Reporting

  • Track Keyword Rankings (max 100 keywords)
  • Find Competitors & Compare
  • Ranking Timeline / History
  • Full SEO Reporting

Included: Web Hosting & $10,000+ WP Tools Access

Upgrade your web hosting and your WordPress website with access to powerful commercial plugins to significantly enhance the performance of your online presence.

Business Class Web Hosting

  • Unlimited NVMe Cloud Storage
  • Unlimited Bandwidth
  • Free 256-bit SSL Certificate
  • Unlimited 10GB Email Accounts
  • SpamExperts SPAM Protection
  • POP3 / IMAP Compatible
  • DDoS Protection
  • Imunify360 Security Firewall
  • Unlimited MySQL Databases

$10,000+ Commercially Licensed WordPress Tools

(only available to hosted clients)

We have Agency and Developer Licenses for many of the best plugins and theme frameworks for WordPress which are available for use to all WebCare clients hosted with us.
 
This includes Gravity Forms Elite + Gravity Perks Pro, BackupBuddy, iThemes Security Pro, Cleantalk, Ultimate Dashboard Pro, Happy Files, Beaver Builder + Ultimate Addons, Divi from Elegant Themes, Elementor Pro + Essential Addons + Ultimate Addons, Thrive Suite, SEOPress PRO, BetterDocs, and many, many more.

WebCare FAQ

We can have you up and running in 1 to 3 business days. Hosting requires that we move your website and emails over to our end + there is propagation time, and then it also depends on how responsive your current hosts are to requests from us.
 
Please note that our website and email transfer service will not result in any downtime.
If you don’t get a WebCare plan from us you have the option of getting something similar somewhere else or you can do everything yourself which is certainly possible if you have the skills and the time.
 
Your risk depends on how important your website is to your business. If it is important to your business, you risk significant cost when your website is broken by malicious actors and even if they don’t break your site, they might install Malware which you will probably not even notice but its presence will get your website blacklisted which will destroy your traffic, search engine position, and thus your revenue.
Most websites are initially compromised, not by a human, but by bots scouring millions of websites each day for security vulnerabilities. When a bot detects a vulnerability it creates a log entry for a human to review and it also executes specific actions automatically based on the vulnerability detected.
 
Therefore, whether your website is big or small, important or not, does not factor into whether or not your website is targeted. All WordPress websites are targeted and only the ones that are adequately protected can enjoy permanent freedom from successful compromise.
You absolutely can handle all of your own updates, backups, and security yourself. The information on how to do it as well as we can is out there for anyone to learn.
 
Our service is geared at those who are not experts at managing the intricacies of WordPress security, and those who do not have the time or the desire to manage this aspect of their website by themselves.
Please note that once something breaks, you’ll have to pay someone to fix what broke. In some cases, the cost could be significant.
 
Our WebCare plan is not made to fix your broken site but rather to prevent it from breaking or being broken in the first place.
 
Our advice would be not to try and save some money and risk significant costs down the road when something does go wrong. In our experience, something will go wrong at some point, and when it does, it’s good to know you have a plan in place to protect you and your business from potential disaster.
We do. Please get in touch and let us know the details on how many sites you have and we can get back to you with custom pricing.
We do.
 
However, if you host with us then, in some cases you might incur an additional monthly fee if your website is already very resource-heavy. That additional fee will be to provide you with a different hosting setup more geared at handling your website.
 
Of course, we’ll first let you know if this is the case and you can make a decision from there.
If you are not hosted with us we can support any site no matter how large or how busy.
 
If you do wish to host with us, we’ll do an assessment and if warranted, there will be an additional fee so that we can host you in an environment that is suited to sites of your nature. This could be anything from a VPS to a dedicated server.
 
We’ll be in touch with you after we’ve done our assessment to furnish you with details on pricing and hosting infrastructure and you can decide from there.
Packages are reset every month. Unused hours do not rollover.
Our hourly rate is $125 but if you are on our WebCare plan you’ll be able to buy additional 3-hour packs at a 50% discount.