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Add-on Support

Add-ons are additional support services that help make life easier for existing clients that need it.

Ongoing Website Edits

Most of our websites allow the client to log in and edit their own websites but for some clients, this is not something they enjoy or have time to do.

When those clients want regular updates or changes done to their website, it makes little sense to continuously bill them by the hour simply because the cost can become expensive.

To help save the client some money we have monthly support packages specifically created for frontend websites updates.

The benefit of these monthly plans is that they save the client that requires regular website updates a huge saving as opposed to paying by the hour.

Monthly Packages

  • 3 Hours per Month » $450.00
  • 6 Hours per Month » $720.00

Terms

  • Packages are payable every month.
  • Payment to be made in advance at the start of each month.
  • Packages reset every month. Unused hours do not rollover.
  • Price is per client. Packages can be used for multiple websites.
  • Exceeded your monthly hours? You can buy another package valid for the remainder of the purchase month.
  • Once you sign up for a package your price will remain the same even when we raise prices in the future. This no longer applies if you cancel your plan.

 

Blog Add-on

A blog allows you to communicate your expertise to the world. It establishes you as an authority in your specific niche and writing sharable content will quickly help bring new leads and opportunities to your door.

A blog is also a great way to increase your visibility in search engines like Google and Bing, thus increasing your chances of being found for search terms related to the subject matter of your blog posts.

 

Available Packages

  • $500.00 (added to an existing CMS or eCom website.)
  • $750.00 (added to a subdomain. Example: blog.domain.com)
  • R1150.00 (Blog only. No website pages. Blog posts only.)

Hourly Rate

Hourly rates make the most sense for those times when you need small tasks done or when the expected hours for a task or project cannot be determined.

Please note that on specific projects or campaigns we’ll provide a fixed price irrespective of the hours we put in. We’ll anyway advise you to the option that will be most price friendly to you.

 

Hourly Rate

  • $250.00 (per hour)

Terms

  • Task details must be submitted to us via email. This ensures we have a record of your requirements.
  • When you request a task we’ll provide details on the expected time it will take to complete.
  • If you accept the above an invoice will be provided.
  • Task commences as soon as your payment reaches us.
  • If the task exceeds the hours you paid for, we’ll absorb the cost ourselves.
  • Any changes to the task you requested will require a new quote.
  • The rate above does not apply to consultation services which come with its own rates.

Priority Phone Support

We provide multiple methods of support for all clients and due to the effectiveness of these support methods, phone support is not something we typically do.

Text communication provides a record of the conversation which ensures accuracy because we can easily refer back to that conversation.

That being said, there are clients that insist on being able to reach us via phone when they need to. In order to cater to these clients, we have a few monthly phone support options available.

 

Monthly Packages

  • Business Hours (9 AM to 5 PM). Monday to Friday » $950.00
  • Extended Hours (9 AM to 10 PM). Monday to Friday » $1,350.00
  • Any Day Extended (9 AM to 10 PM). Monday to Sunday » $2,450.00

Terms

  • You’ll be assigned a dedicated support person. You’ll be able to reach them via mobile. There is no guarantee that your call will always be answered. You’re calling a real person and sometimes they might not be in a position to answer your call.
  • If we miss your call, we’ll call you back. Call-back service is only available for missed calls.
  • Fair Use Policy applies to all call plans. This basically means that we won’t allow calls every few minutes or other forms of behavior we deem to be abusive of the plan. Violating our Fair Use Policy will result in the cancelation of your plan. If your plan is canceled due to Fair Use Policy violation you will not be issued with a refund.
  • Packages are payable every month, in advance, at the start of each month.
  • Price is per client. Packages can be used for multiple websites, campaigns, or projects.
  • All our plans, including the Any Day Extended plan, excludes public holidays.

 

Marketing Consultation

You’re great at running your business but your business is not marketing. To get the best marketing advice that will resonate with you why not book a consultation with someone that can listen to your needs, your plans, and ideas, and help you formulate an effective, sustainable, data-driven, and ROI-positive approach to achieve the results your business seeks to achieve.

We offer consultation services and will hand you a very detailed brief that breaks down what we discussed in prior meetings. Your sales and marketing teams can then implement this plan or you might want to opt for us to also handle the execution, oversight, and reporting, and optimization of the plan you paid us for.

Why not make contact with us so we can schedule a time to talk and we can answer any questions you may have.

Pricing

FREE – Initial 15-minute discovery call.

$120 – $250 p/hour depending on the scope and time of the consultation you require.

We also have package rates (fixed rate per project) and retainer rates (monthly rates for ongoing consultation work) which can be discussed when we get on a call.

What will be covered?

  • Current Marketing Strategy
  • New Marketing Strategy Development
  • Brand Architecture
  • Consumer Analysis
  • Customer Journey (from discovery to aftercare)
  • Data Monitoring (benchmarks, metrics, KPI’s)